CanMonkey takes the hassle out of bin day for short-term rental managers. Their service ensures rubbish bins are put out and brought back in on schedule—no more relying on guests, neighbours, or last-minute reminders. Whether you manage properties remotely or just want one less thing to worry about, CanMonkey keeps things running smoothly. Reliable, convenient, and stress-free.
Learn more at https://www.canmonkey.com/
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[00:00:19] Hi everyone and welcome to another episode of the Techsplained series. There's always talk about the tasks that some property managers expect guests to handle at checkout. Dishes, vacuuming, laundry. But what about the bins? Do you remind guests in your welcome book about the bins or do you send them a weekly text? Or do you do it yourself and hope that you don't forget?
[00:00:44] Have you ever woken up in the middle of the night with a, oh my God, it's been night. God, I have. And what if you manage properties remotely or you just simply want a break from worrying about taking the bins out? Wouldn't it be great if there was one simple way to ensure the bins were always put out and always brought back in without you lifting a finger or even thinking about it?
[00:01:08] Well, today we're looking at a growing service that takes care of this often overlooked task. Let's find out more about CanMonkey with Alex. Hello, Alex. How are you? Hi, I'm doing great. Great. Thank you so much for the introduction. That was amazing. I got to save that for the future. My pleasure, Alex. I do like working on my intros. Alex, the usual. What does CanMonkey do in one sentence?
[00:01:37] CanMonkey automates trash day. Exactly kind of what you were just explaining. You know, everyone has this weekly tedious task of taking the bins, wheelie bins, trash cans, whatever you call it. Everyone has the same responsibility of getting it to the curb in a timely manner and then returning it back once it's empty back to the original location. Yeah. And what we do is we automate that as best as possible.
[00:01:59] Fantastic. Well, that's music to my ears. So I want to use your service. First of all, what does it look like? How do I go about it? And what exactly do you offer me? So going on CanMonkey, so we look at ourself as a tech-driven solution. So as much as we are actually providing humans to help with this task of taking the cans to curb and back, all of it really is done online and on our application and on our website.
[00:02:29] So you would go to CanMonkey.com. You'd go to our website. We have different packages, whether you want quarterly, you want monthly. Some people want on-demand. They just need it one time because maybe they're just leaving for the weekend and coming back. We have all these different options now to help our different clients because, you know, everyone has different reasons. And essentially when you go online and you sign up, you pick the package that you want or what you're looking for.
[00:02:51] And right after you sign it up, as long as you're in a service area that we're already servicing and operational in, we can get your property on a route that's already existing within the first like 24 hours and get you right out there. Some people don't need it for the week after. Some people don't need it for two weeks out. Some people need it that day. So depending on the actual situation and on the time when they actually sign up, we can get them on a route, if not the same day and get their can to the curb or back.
[00:03:15] So they're not getting an HOA fine, not making their neighbor extra mad this time because they said they wouldn't do it again or making sure the guests didn't have to do it because they told them they didn't have to do it. That's where we come in play. Yes. Yes. Now, the thing is with bins, OK, you know, we have our usual day, but on those special days, Christmas, Easter or, you know, public holidays, you look after that, right?
[00:03:40] Yeah, absolutely. You know, it's not one of our favorites, but, you know, it is something that we do and we are instruction takers. And so that's what we tell our clients. So as long as we know that you're using the city service provider, there's some markets and some areas that maybe have multiple different service companies. So if we don't know that you're using one over the other, we might get it wrong. But as long as we know exactly what you're changing on those days, we do it for you. And it's really great. And the only time that we really do have an issue is that maybe,
[00:04:08] our clients didn't even know that their trash days changed. So we're taking the cans out a day after and they're calling us saying, you missed. We didn't miss. Like, well, everyone else's cans are out. Well, actually, it's not getting picked up today. So we do a good job of letting them know that we're ahead of it. And we do try to let them know that. But sometimes just, again, our clients, for the most part, are the vacation rental industry and they're not there. So they're relying on the guest said, the cleaner said, the neighbor said, the maintenance guy said. And then they call us and say, hey, what's going on?
[00:04:37] We look into the client dashboard. We say, hey, yes, your service date is on Thursday, but actually it's Christmas or it's New Year's or it's Thanksgiving, one of those days where it does get pushed back. And we say, hey, we're actually going to be there tomorrow for the next day. And they go, okay, great. Thanks. I had no idea. Or they don't even call us because they don't even think about it. They really just let us do everything. And it just goes swimmingly. So it all depends on how much they're... I can leave it all to you. You figure it all out.
[00:05:06] Yeah. Oh, my God. You look after it. No, that's it. No, that's it. And it works a little bit better that way because it does get a little bit confusing on those holidays because, like I said, some change. There's some areas, like we're in Columbus, Ohio, and it changes after every holiday. And then there's some areas that don't really change at all. So we really have to be atop of it. But really good thing for us is once we go through a holiday once in a new city, then we just put it in our application. And then now it just remembers that for going forward. And it remembers everything for us.
[00:05:37] In Australia or in Sydney, we have different bins for different days. Oh, no, no, no. Like alternate weeks. Like one week, it's the recycling paper. One week, it's the recycling glass. Do you look after that too? Do you have that sort of information? Absolutely. Again, we're instruction takers. And then the good thing about us also is that if we're already operational in a city or in a new area that has those kind of weird or different schedules, we're already finding out by that from the first couple clients.
[00:06:07] So they're kind of like our guinea pig. And then from there, we're just adding on new properties and we already know the area. And the best thing when we first thought about it, when we were looking to expand outside of our first original area of Scottsdale, Arizona, and going into a new area. Because like Scottsdale, our cans are pink for recycling and black for trash. And then now I realize when you go to other cities, they're all different colors. So my first thought was how are our can runners going to know what color or what trash or what recycling can is?
[00:06:33] But we are finding people in that area that already know those little idiosyncrasies. So what I thought was going to be a problem is not a problem because they already live there and they already know that trash is every other week or recycling is every other week or trash is red here or whatever it may be. They already know all that. And again, it's just a trial and error for us in the beginning. But once we figure that out, it's all the same from there. Yeah, yeah. And you said that a property manager can have it like once a week.
[00:07:03] Let's say, for example, you mentioned on demand. So let's say I want it after every guest has checked out. So it's not a rubbish pickup day. Can you still pick up the rubbish and take it away? Absolutely. So our main business, our bread and butter, is the can-to-curb service where we're taking the cans to the curb. We leave them. We take a photo, make sure it's done. The city or whoever you're using to empty out the trash will come and then we bring it back empty. We do have another service called our on-demand trash removal
[00:07:32] where we actually can come and remove any trash for you. So again, if our can runners are at your property and we're taking your trash and recycling can to the curb and then we notice there's five, six bags on the ground because you had a party. Maybe it's a Super Bowl or it's New Year's or whatever it may be. We'll let you know, hey, we see extra trash. You want us to remove this for you? You could say, yes, please, as soon as possible. Or you could say, no, I'll call my maintenance guy and he'll come take it away.
[00:07:59] But we still are letting you know the eyes and ears on your property because sometimes if you're managing 20, 25 properties, it's hard for you to go to each property and know what's going on or maybe the guests don't tell you. So when we're there at your property, sometimes four times a week, 16 times a month, we can see all these little things that are piling up or that don't look normal. And we let you guys know so we can now do what we need to do. And then some people will just say, if you ever see bags on the ground, just do it automatically. And we'll just now schedule it automatically.
[00:08:29] Let them know that, hey, you might see an extra charge this month because we had to go remove these bags. But they're saying, you know what? I just don't want any trash on the ground. I don't want any rodents in them. I don't want any javelinas or bears or whatever it may be, whatever it may be. So again, we're really good instruction takers. And we have these conversations with our clients up front and say, what would you like us to do if this situation comes up? Because we see it all. And when they tell us what they want to do, they want approval or they want it just done, we just do it from there. Yeah. Really the eyes and ears on your trash bins. Yeah.
[00:08:58] I mean, we actually just saw, we helped one of our clients recently, not with trash bins, but what I was saying is one of the things that someone's like, hey, I don't need you every week. So why would I have you come on weeks that maybe the trash cans are empty? And I said, that's a very good point. I said, you don't necessarily need us, but some people like it that it looks like a security aspect. They like that the cans are still at the curb. It doesn't look like the house is just sitting vacant. It looks like it's still being occupied. So it's good for like, you know, nosy people trying to look around.
[00:09:28] One thing about that recently is we were doing a property that literally had no trash in it. And the can runner went to the property and saw water coming out from the garage. And they took a photo and put it in the client dashboard. It gets sent in as a issue. The issue went to the client. The client saw this water coming out from the garage. And this all happened without really our management team knowing. And ultimately, they sent their maintenance guy to the property because they saw the issue of the water coming out. A hot water heater broke.
[00:09:54] And they credited us for saving their property because they wouldn't have anyone else there for another six days. And they would have never caught that water. So again, like we're looking at trash and bins. But again, if something on the property doesn't look right, our can runners take photos of it to let you guys know, hey, this doesn't look right. You do whatever you want with it. Yeah, that's great. Yeah, eyes and ears and on your property as well. Fantastic. Fantastic. And before we get to where are the cans kept
[00:10:24] and how do we get there, one more thing about the cans is that there's nothing worse than, you know, you go to a bin, you lift the lid to put your rubbish in, and it's pink. So you look after even cleaning them. Absolutely. Yeah, you know, like our three-headed monster in the can monkey is the can to curb, the on-demand trash removal, and the can cleaning. We want to be your one-stop shop for all your trash solutions. And you're exactly right. Like our can runners are taking those cans to curb and back.
[00:10:53] They smell them. And so that's where it really kind of comes, you know, to our forefront. They'll make a notice of like, hey, there's maggots in here. Or, hey, there's ants climbing all around this trash can. They don't want to touch it. So if our can runners who touch cans all day long are now saying something at your can that it's too stinky or too dirty, I'm sure your guests might think that too. And so if you're in the business of having a public, you know, building of sorts and having people come to your property and giving a good experience,
[00:11:22] don't you want everything to look good? And so it even goes down to trash cans. And so in that situation, we offer quarterly or monthly can cleaning depending on how often you want your cans cleaned. And then again, we let our clients know if something looks out of sorts, if the can is broken, if it's missing a lid, if a wheel is coming off, we let our clients know, hey, maybe you want to get a new can. Maybe you want this can cleaned. What do you want to do? And again, they'll let us know. We're instruction takers. If they want to do it themselves, they can do it themselves. If they want to outsource it to us, we'll do it as well. Yeah.
[00:11:52] But you hit the nail on the head because it actually, as weird as it sounds, it is part of the guest experience. You know, okay, we don't like handling rubbish, but when you take it to a rubbish bin at a holiday rental and you lift the lid and it stinks and it's disgusting, it's so, I won't say it reflects on the property, but it sort of does. So it's a very important and overlooked thing that you really do need to look after because it is part of the overall presentation of the property. Yes.
[00:12:22] It really is. You know, even coming down to like some of our property management companies that have properties, they know they're going to sleep eight to 12 people. When they only have one trash, one recycling can, we let them know like, hey, you should have more than one trash can. Like if you know that you're having 10, 12 people at this property, only one trash can is doing you a disservice, making your property look bad because all this trash is piling up and that's a reflection of this property. So when property management companies actually take on the right responsibilities
[00:12:51] when it comes to trash and having multiple trash cans, yes, I know that costs more money, but if you're in the business of making money on this property, it kind of goes all in hand. So again, there's some property managers that we see that really run their business like a business and making sure that everything is dialed in. And then there's some other ones that are just kind of learning. And that's where I'm not saying they rely on us, but we don't recreate the wheel. We'll say, hey, this property is a big property. We have a property down the street. They have three trash cans. Do you want to get multiple trash cans? And they might not even know
[00:13:21] they can have more than one trash can. And we say, yes, you can. Call this number. It's going to cost you more, but just let us know when you've got that at your property and we'll make sure that we take it in and out for you. So yeah, and then sometimes when the can is broken, they rely on us to make sure the can is left out and then not brought back in. So we have this communication with our client saying, hey, we're just willing, you know, this can's broken. Can you schedule it to be repaired? They'll say, yes, I got repaired for Friday. Can you just leave it out on Thursday and not bring it back in? We say, sure. And we'll add it on a route for the following day.
[00:13:51] So we really are an extension of their business where they don't have to pay maybe someone 50, $60,000 a year or another maintenance guy or another, you know, they can really have a, you know, a company that is a partner of theirs that is all around the city. Yeah. Yeah. Really looks after everything. Well, in terms of the bin and rubbish and things like that. Yeah. Absolutely. You know, you don't actually realize that you can get another bin. Again, in Sydney, I had a property, slept 11 and that glass bin
[00:14:21] was always full after a long weekend or a long stay. And I ended up, I had to get a second glass bin for recycling because the bottles wine bottle, beer bottles, what have you. But yeah, it looked after the problems. After that, you know, the rubbish was always tidy, you know, in the right bin because it wasn't overflowing. Yeah. Exactly. We've talked about the bins and the rubbish, but the big question, how do you access the bins? Because, you know, obviously some buildings
[00:14:51] will have security gates or driveway gates. I mean, where the bins are kept, how do you deal with that? So I know I keep saying this, but we are really good instruction takers. So I tell our clients, however you tell your neighbor, however you tell your nephew or your uncle, whoever is helping you when you were doing it before, however you tell them to go to your property and find the cans, I need that same information. So if the cans are in the garage, what's the garage code? How do I, is it, do I have to hit enter twice or do I have to hit pound? Or like, you got to give me
[00:15:21] every single detail. If the cans are on the side of the house, which side of the house? You know, is there a lock on the gate? I need to know all this information. So that way, when we go and have a can runner go, they're following the instructions that are provided to us. And again, like it's, there's some areas that they don't even know. Maybe they just got this property from someone else and then they're still learning and we just kind of go on a little hunt real fast for some trash cans and say, okay, well we can't find them. They're not on the side of the house and they go, oh, they must be in the garage. Yeah. Okay.
[00:15:50] So sometimes in the beginning it's kind of figuring it out, but for the most part, they know exactly where the cans are and they let us know. And if there are a garage code or if there's a community that has a gate code, like we need all this information because if we do ever have any issues with the property, it's typically in the first week or two where we're just kind of figuring it out where we might not get all the information and we're kind of going in blindly where they might just give us an address and that's it. And then we're asking for some more information, but they don't even remember that it actually is in the garage.
[00:16:20] So again, the first couple of weeks is just kind of trial and error until we get it right. And then from there it's like clockwork. Yeah. Do you take on the responsibility depending on, I mean, I don't know all the designs of the houses in America, but do you take on the responsibility of having a key if the key is required? Do you take on that responsibility? Yeah, you know, so there are some instances where people will put like a padlock or a lockbox on the gate
[00:16:49] and because it is a public, you know, they don't want people to go in the backyard because of the pool, whatever it may be. Again, I say, give us all the instructions. So if it's a keypad or a lockbox, where is it at? Yeah. And then again, we take photos of every single service that we do. So on that instance, I'll make sure the cam owners take a photo of the key back in the lockbox because I don't want to be blamed for the key's not here. So I don't necessarily, I'm not saying I don't like it. It's just a little bit more, you know, variables that come in place
[00:17:18] that, you know, say the landscaper uses that as well and then we get there and they're the key, they didn't put the key back. You know, now I can't get in. So we try to have easy, accessible access, whatever the best way is. It doesn't always work like that. But again, whatever the situation may be, as long as we have all that information on how to find it and it's all there, we can do our job. Maybe we're there a little bit longer than two minutes, which is on average, maybe they're for five minutes. But again, we'll figure that out and we'll make sure
[00:17:48] we pay our cam runners a little bit more for doing those little, you know, odd jobs, making sure they get the cans to curb. But we keep going on. Yeah. Great. Okay. Now, oh yeah, sorry, something else you mentioned about community. So the thing is like, okay, we're looking at vacation rentals, but if we actually pan back, this is a service that can be used for a lot of different other scenarios. But even, like I think I mentioned in our original interview,
[00:18:17] even at your own home, you know, if you live in a house or somewhere where you are responsible to take the bins out every week, you could use, can monkeys not solely for holiday rentals, basically, is what I'm saying, right? Yeah. Exactly. You know, actually, it was started for the homeowner. It was started for the affluent homeowners in an area in Arizona that was in a, like a Ritchie area that, that my business partner said, you know what,
[00:18:47] I bet they don't want to do it. I see they have landscapers, I see they have a pool company, they have housekeepers, they have all these people that do it for you and he was actually looking for a service for himself because he doesn't like taking the trash can to the curb and every time they, and they were getting HOA fines of like $100 so he was like, I would rather pay $50 a month and making sure that it got done so I didn't pay $100 if I missed it one time. Yeah. And so that was a thought process but in the beginning, we were the first to create this category called can the curb.
[00:19:16] So in the beginning going after homeowners, it was a little bit harder of a sale because how do you convince someone to now pay for something that they've done their whole life and maybe like, no, I don't need it all the time and with the vacation rental industry, it was a niche that they all had that problem so when I spoke to a vacation rental person or, you know, that had a property like that, it made sense perfectly and they're like, oh my gosh, where have you been my whole life? Yeah. Now that we've been doing this for six, seven years, it's crazy to me how many homeowners are actually signing up
[00:19:46] now because that was the main premise but it just took a little bit longer of a sales cycle for them where they now know that it exists. Maybe they don't need it today but know it like, hey, no, I have spring break coming up, we're going to be gone for a week and a half, let me try a Cammonkey then and we found once they try it, they don't go back doing it themselves. Once you have someone taking your own trash cans to the curb and back for you and you know how easy it is and how awesome that you don't have to think about this tedious task of rushing out there the night of or the morning of or when you hear
[00:20:16] they just want to outsource and again, we're fitting into this world of I have a housekeeper, I have a pool company, I have Cammonkey now. It's just another service that helps a house run whether like, I have four kids at home and they're all young and I have a wife and I'm busy and I'm traveling. I have Cammonkey and I love it. Do you use this? Yeah. Well, I use it because A, I need to know how it works properly but B, our team doesn't know that it's my house so I'm just a regular customer and I love it and my neighbors
[00:20:46] always like, they don't tease me but my neighbor's like, oh, I saw that someone took your can to the curb or I'm like, I know and so they see it too and that also lets me know that's how we get other people to sign up because they see us servicing a property management property or Airbnb and then there are nosy neighbors saying, who's this person coming over here taking their trash can to the curb and then they sign up. So a lot of the people that we have sign up are nearest neighbors to properties that we're already servicing which just makes more sense because we're just going to a place that we're going anyways, getting paid
[00:21:15] the same amount to now stop right next door and that's the thought process is having all of our routes be very condensed which is properties, properties, properties, properties, all around. Yeah, yeah and one thing you just touched on and I think it might only be America based but I just want to check, I think you mentioned HOH, you have something in America that the bins have to be off the street by a certain time, is that right? Yeah, so we have an HOA, it's called a Homeowners Association and
[00:21:44] not everyone has them but there's some areas especially in some of these nicer communities where they have these HOAs where there's a board of directors which are usually people that live in the community and they all agree on how it's all going to look. Are we going to have Christmas lights up year long? Is Christmas lights going to be up only for a month? One of the main things is also trash cans and all these different HOAs and so some find it as a way to make the neighborhood look clean right? So they're using it in
[00:22:14] a way of hey, let's make sure that we have the neighborhood clean, take the cans out and then have them back in the timely manner. Well, again, not everyone does that. Not everyone is so inclined or not always remembers to do it in a timely manner. So in those situations right there, some of these people, I mean, in Florida, I've seen some really bad HOAs where it goes from $50 and it just keeps doubling. Do you have $50, then if it happens again, it's $100. If it happens again, it's $200. So I'll get someone that reaches out to me and goes, hey, I've gotten six violations. If I get one more, it's going to be
[00:22:44] $800. I'm like, whoa, that's a lot of responsibility for us to make sure we do a great job. Let's see what we can do. Thanks for letting us know. What are the rules? And they'll say, the cans need to be out no later than 5pm the evening before. They need to be back in by 6pm the evening of. And we say, okay, great, thank you for letting us know. And we put all that into our application. So now we know on that route, that can has to start at a certain time. And we push it
[00:23:14] to someone else. Because again, we're not just doing it, but we have to do it now in a timely manner because of that community. But again, if we're already doing it for one person and we're succeeding, then we can add on to other people and that just makes it a lot easier. So it's always a song and dance in the beginning of getting enough properties to get a route built. But once you get that route going, it's just easy adding on because now you know the little properties which in return is a lot easier.
[00:23:44] Yeah, yeah. And you mentioned an app. So if I've signed up, I have access to an app and this is where I can change it. I can say, okay, you know what, I don't need to pick up this week because no one's in there or everything that I need to let you know about the bins or order a clean or whatever is all on the app. It's all in the app, yeah. So that's something that when we first started this out, so we are looked at now as a logistical technology company, which still
[00:24:14] blows my mind because we were just starting this, me and my business partner taking the cans to the curb ourselves. We had no can runners, we had no tech, it was really like I know I did it, so it was done. And then when you start scaling and you have to rely on other individuals to do it, you kind of have to check their work. So we really built this technology not for our clients, as silly as that sounds, it was really for us to make sure that it got done. And then we realized that our clients would love all this data we're getting. I call it trash
[00:24:43] parentcy. Anything that's going on with your property and the trash aspect, you have it all. So if you call me and say, hey, my guest said that you didn't come on this day, can you verify that? I say, oh, well, you have a client con. Have you looked at your photos yet? No, I haven't. Can you check? Check it for you and the photos there. I say, hey, is this your property with the photos out on Thursday? That looks right. All right, there you go. I don't know what
[00:25:13] happened from Thursday to Monday or now it's Tuesday. They maybe added trash in over the last couple days. Again, vice versa. They said I made a mistake and I log in there and I say, oh, my gosh, you're right. It looks like we took out the pink can and not the black can. That was a mistake on our part. I'm going to send my on-demand trash team out there as soon as possible to empty out the trash can. We always ensure that your cans will be empty whether we do it because it was a mistake or you want us to empty them out for you or the city does them.
[00:25:43] If we make a mistake, we're not charging for that's free obviously. That's an insurance policy on our aspect. Our clients know that are trusting us with these weekly can of needs that your trash cans will always be empty. Whether the city does them or if anything happens, we'll take care of it. Your cans will always be empty. I
[00:26:15] document everything. Any question you come back you have proof in place. The city ordinances or city regulations. We never got into this for regulation or ordinance play, but that's how it's coming out right now. If a client of ours gets an erroneous
[00:26:45] letter from the city or whatever saying the cans were out, there's no photo, there's nothing. It's just a piece of paper that says your can was out at a certain time. We'll get that sent to us from the client. Here's your photo of the can at the curb and back. It has to be at almost 50 times so far in the last year and
[00:27:29] the client get fine. We'll take care of that. We're not in the business of making our clients lose money or get in trouble. It's the business of making their life easier. That's what we're trying to do. We're going to wrap up shortly. Speaking of the app, we're going to pop a demo of the app at the end of this interview. Do stick around. In terms of target audience. We've touched base with that. It can be anyone. Single property owner, anyone.
[00:27:59] Anyone. If you're managing a block of apartments, it's as many bins as you want. We have multi-family. We have single family residences. We have big mansions. We have everything. Again, we don't discriminate when it comes down to trash cans. We just do it all. What we really realize now is that yes, we went after 100% of vacation rentals
[00:28:29] over the last four years because that's what we realized there was a niche. Also, the pandemic really helped us. People were traveling a lot more. That's when we in our whole portfolio of properties. I believe in the next five to ten years it's going to flip flop. We're going to have 75% homeowners and 25% vacation rentals. If you look at the whole
[00:28:59] landscape of all the properties out there, in America alone, there's 82 million single family residences in America. I don't need 82 million. In Airbnb, I think the last numbers we saw were 500,000 single family houses. There's a lot more homes than there are Airbnb. Even though the Airbnbs are
[00:29:29] great because they understand the need. They understand that this is already a problem. You're getting multiple properties at once, which is great to get started. The long play is going to be these homeowners that are going to need this service whether they're elderly, disabled, maybe they're on Medicare, Medicaid, maybe it's you wanting to buy it for your grandparents because you don't want them to slip and fall. That's a lot of what we're seeing now. The avatar of our client is not just the case rental property management owner.
[00:29:59] It's a variety of individuals everywhere that are saying, oh my gosh, that is a service that my aunt, my sister, I need, my son, whatever it may be looking for other ones. If you tap into that, then wow. Yeah. Exactly.
[00:30:29] No, that's the play. And that's exactly it. Everyone has a trash can, whether you exactly what you said. And that's exactly how we see it as well. Yeah. Now, in terms of pricing, you did say there were different prices. So, obviously, different kinds of services or regularity or number of bins. So, if you just give us a very brief quick pricing, and is there a contract? No, so, we've always tried to keep our
[00:30:59] prices at the $49 a month. You know, when we started this off, we were trying to see how much would someone pay. We had no other company to even look at to see what would be a gauge. So, we didn't really know what the number was. We went up to $75. We were as low as $35. And what we found at the $49 is a dollar amount that we could collect money, pay out a can runner. It wasn't enough for the property manager to think that it was too much. They liked it. We could figure out how to
[00:31:28] pay a can runner enough, and then we also could make some money. In a business, you want to make some money. You want to be sustainable, profitable, scalable. After last year, we finally hit profitability for the whole year. We made some money. Now we know that our numbers really do work. What we did this year is what we also realized is we were always offering monthly because we didn't want to do any contracts. If you wanted to quit, you can quit and get off. What we realized is that people never quit. They just stayed on and they were on for years.
[00:31:59] We're saying, how do we give them a little bit more of a benefit? Now we offer this quarterly pricing. If you do quarterly, which is every three months, you're going down to $39 a month. You're saving $120 a year. You're basically saving two months or three months now with our new quarterly. If you're like, I want this all year long, pay for quarterly. You're saving money on it. You're going down to $39 a month. Some people have one property that has four cans in
[00:32:29] a long driveway. They might be paying $64 a month. Again, if you have six trash cans, you're probably making some good money on that product. What's $69 to make sure the cans get out? If we have a portfolio of properties that they're coming on, we always work with them. have this enterprise pricing that will
[00:32:59] help out. We have some elderly people reach out to us. They're really tight on money and we'll give them a really good discount. We are in the business of helping other individuals. We're not in the business of losing money, but we're in the business of helping individuals. We know that maybe helping someone with giving them a half discount, but they share it with 10 other friends that will help
[00:33:28] you. We believe we're one of the best you can outsource to us with our technology and at a low price. We have people like the price. It doesn't scare them. They would pay more for. They see how much we're there and
[00:33:59] can monkey. There is another partnership but we haven't got time to get into it. If you go to the website you'll spot a partnership there. I will put the links in the description below. Alex, thank you so much for your time. It's been great to hear about can monkey again. Thank you so much for the opportunity and it's always a pleasure for coming on here and talking about can monkey trash rubbish bins whatever you guys call around the world we love it.
[00:34:29] Yeah it's great thank you so much bye thank you